Last Updated: 18th July 2016
External links may be provided for your convenience, but they are beyond the control of the company. We are not responsible for examining or evaluating the content or accuracy of third-party links, and we do not warrant and will not have any liability or responsibility for the content, materials, products or services of any third-party links. Use or reliance on any external links and the content therefrom provided is at your own risk. Complaints, claims, concerns or questions regarding third-party products should be directed to their site and subject to their terms and conditions.
We make every effort to display as accurately as possible the colors, details and images of the products sold on our site. We do not guarantee that the color displayed on your computer monitor will accurately reflect the color of the product in real life. We make every effort to ensure the product description of our products to be as accurate and complete as possible. Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, delivery charges, transit times and/or product availability. We reserve the right to correct any errors, inaccuracies and omissions, and/or to update information, and/or to cancel orders if the service or any related website is inaccurate at any time without prior notice (including after you have submitted your order). We do not warrant that our content and/or product description(s) is always accurate, complete, current or error-free. If you are unsatisfied with your purchase and/or you deem that a product received is not as described, please refer to our Delivery & Returns policy for further action.
ELIGIBILITY TO PURCHASE
By placing an order with us, you represent that you meet our conditions of eligibility:
- Be 18 years old and above
- Be in possession of a valid credit/debit card issued by a licensed bank, with the authority to use it, and is acceptable by us for payment.
All orders will be charged in Hong Kong Dollars (HKD). For your convenience, our site features a currency converter to help you approximate the HKD value in your local currency. Prices displayed in currencies other than HKD are for reference only. For customers whose payment methods are not denominated in HKD; your issuing bank or card issuer will calculate the final charge in your currency in accordance with the daily exchange rate on the day the transaction is processed. Please note that the final debited amount reflected in your bank statement may vary base on the exchange rate on the day of purchase and/or bank fees.
Prices of our products are subject to change without notice. We reserve the right at any time to modify or discontinue our services without notice at any time. We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of our services. All applicable custom fees, taxes and duties are the sole responsibility of the customer. If you are required to pay import tax and/or custom duties, you will be notified by the courier service before your order is released to you. We advise you to contact your local customs authority to determine the import tax cost of your order prior to placing your order with us.
ORDERS AND PAYMENT
We reserve the right to refuse any order(s) that is placed with us for payment, shipping restrictions, eligibility to purchase, inventory and/or any reasons linked to suspicious and illegal activity. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change or cancel your order, we may attempt to notify you by contacting the email and/or phone number provided when you placed the order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Once you submit an order, you will receive an email confirmation that we have received your order details. Please note that this is not a confirmation that we have accepted your order. Once your order has been processed and accepted, you will receive a confirmation of the dispatch of your goods with the tracking number. Our online payment gateway is PayPal, which allows us to accept payments made by Visa, MasterCard, American Express, Union Pay credit cards and PayPal accounts. By placing an order using one of the above credit/debit card payment methods, you confirm that the credit/debit card(s) used is yours or you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to us, we will not be liable for non-delivery.
SHIPPING AND RETURNS
Upon acceptance of your order, we aim to dispatch your order within 2 business days. Once your order has been dispatched, we will email you the tracking number of your package together with an expected delivery time. We do our best to meet these timelines but do not guarantee and will not be liable if the timeline is not met.
You are required to sign for your delivery. If the signed recipient of the delivery is not the original purchaser, the company will not be liable for a lost or missing order that has been signed for at the designated address in your order. Should a product be faulty upon receipt of your order, please contact us immediately to start the refund process. An item is deemed faulty only if you received it in imperfect condition. Once we have received and inspected the returned faulty product(s), we will refund you the total cost of the good(s) minus original shipping and handling costs. If you used, altered or repair the shoes – the item is not qualified for refund. We do not consider wear and tear to be a fault. Our leather goods are made from 100% Italian leather, which means slight variations in the color and/or texture are considered normal and therefore is not faulty. Refunds will only be accepted if the product is returned in an absolute unused, unaltered, unmarked condition and in its original packaging.
Please refer to our Delivery and Returns policy for more details.
PROHIBITIONS AND FAILURE TO COMPLY
DISCLAIMER / LIMITATION OF LIABILITY
The content included on this Site is provided on an “as is” basis. Très Jolee does not give any other warranty, express or implied, or make any representation including without limitation that the content included in this site is complete or accurate or up to date. We reserve the right in its sole discretion and without any obligation or notice requirement to change, alter or edit content included in this site. We do not guarantee, represent or warrant that your use of our site will be uninterrupted, timely, or error-free; or that the site and/or the servers that make it available are free of viruses or other harmful components. We advice that you have anti-virus software installed for better protection. Très Jolee will not be liable for any damages (including without limitation for loss of profits, loss of business or of anticipated savings, loss of goodwill, loss of reputation, loss or corruption of data or for any type of special, indirect, incidental or consequential loss or damage) whether arising out of your use or delay or inability to use this site, its content and/or product purchased from this site. Très Jolee does not take responsibility for any event that is outside the reasonable control nor for any consequential loss arising from such an event.
All our policies shall be governed by and interpreted in accordance with Hong Kong SAR law. The courts of Hong Kong SAR will have exclusive jurisdiction to hear all disputes arising in connection with these conditions.