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Last Updated: 18th July 2016

THIS IS IMPORTANT: please read our policies before using this site. (“Très Jolee, “Website”, “Websites”, “Site”, “Sites” is owned by Jo Lee Limited (“The Company”, “We”, “Us”, “Our”), a registered company in Hong Kong SAR. All our policies shall be governed by and in accordance with Hong Kong SAR law.

Every single online visitor (“The Customer”, “You”, “Your” “Yours”) that comes to our site is important to us.

All the policies (“Policy”, “Policies”, “Terms”, “Terms and Conditions”, “Terms of Use”, “Terms of Service) are applicable to our sites only.

By visiting our site and/or purchasing our products (“Product”, “Products”, “Goods”, “Item”, “Items”, “Shoes”), you engage in our services (“Service”, “Services”) and agree to be bound by the legal terms and conditions of our site; including additional policies referenced herein and/or available by hyperlink.

All our policies are put in place to protect you and to help us serve you better. Please take a few moments to read through the policies and ensure that you understand the terms before ordering any products from our site. You will also be asked to agree to these terms and conditions upon checkout.

Our goal is to ensure that your entire shopping experience at Très Jolee is happy, seamless and safe. After all, retail therapy isn’t very therapeutic if it doesn’t feel easy or secure.

*The effective date of the policy is written above. We reserve the right to update, change, modify or otherwise alter any of our policies at anytime; therefore we encourage you to periodically revisit our policy pages to be informed of any changes.

This Terms of Use policy sets forth the general terms and conditions that govern your usage of our site and the manner of our service to you. Our Terms of Use apply to anyone accessing or using our site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. By accessing or using any part of this site, you agree to be bound by the legal terms and conditions set forth below. This agreement does not acknowledge any relationship between you and Très Jolee. It does not entitle you to hold yourself as a representative of Très Jolee. Please read our Terms of Use carefully before accessing or using our website. If you do not agree to all the terms, then you may not access the website or use any of our services.  If you have any questions, concerns and/or comments about our site’s policies, please contact us.

All software and content, including but not limited to: any text, brand name, logo(s), photograph(s), image(s), graphic(s), video(s), audio and music, are the intellectual property of Très Jolee and are protected by intellectual property and copyright laws and international treaty provisions. Content included on the site may be accessed for your own internal and non-commercial use only. You may not copy, perform, publish, modify, transfer, distribute, create derivative works from, commercially exploit or otherwise use in whole or part any content, software, products or services obtained from this site without the prior authorization of the company. Any non-authorized, non-personal and/or commercial use of our content may result in civil consequences or criminal penalties. You may not delete or alter, in part or in whole, any copyright, trademark, intellectual property or other legal notices from any part of this site. You may not use this site in any manner that could damage, disable, overburden or impair this site or interfere with any other party’s access to and/or use of this site. You may not attempt to gain unauthorized access to this site, computer systems or networks connected to this site, through hacking, password mining or any other means. You may not use these facilities to commit or encourage a criminal offence, to insert, transmit or distribute viruses or corrupt data or to send any unsolicited advertisement, promotional material and spam. You agree that you will not engage in any activities related to this site that are contrary and/or offensive to applicable law and regulations. You may not use this site for any purpose that is unlawful or prohibited by our Terms of Use. By accessing the site, you warrant and represent to us that you are legally entitled to do so and to duly make use of the information made available on the site.  Très Jolee reserves the right to refuse service to anyone for any reason at any time.  Très Jolee reserves the right to withdraw or amend any item of our services without notice. We are not liable if, for any reason, the site becomes unavailable at anytime for any period. The Company makes no warranties, representations, statements or guarantees; whether express, implied in law or residual, regarding the site.

External links may be provided for your convenience, but they are beyond the control of the company. We are not responsible for examining or evaluating the content or accuracy of third-party links, and we do not warrant and will not have any liability or responsibility for the content, materials, products or services of any third-party links. Use or reliance on any external links and the content therefrom provided is at your own risk. Complaints, claims, concerns or questions regarding third-party products should be directed to their site and subject to their terms and conditions.

We make every effort to display as accurately as possible the colors, details and images of the products sold on our site. We do not guarantee that the color displayed on your computer monitor will accurately reflect the color of the product in real life. We make every effort to ensure the product description of our products to be as accurate and complete as possible. Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, delivery charges, transit times and/or product availability. We reserve the right to correct any errors, inaccuracies and omissions, and/or to update information, and/or to cancel orders if the service or any related website is inaccurate at any time without prior notice (including after you have submitted your order). We do not warrant that our content and/or product description(s) is always accurate, complete, current or error-free. If you are unsatisfied with your purchase and/or you deem that a product received is not as described, please refer to our Delivery & Returns policy for further action.

By placing an order with us, you represent that you meet our conditions of eligibility:

  1. Be 18 years old and above
  2. Be in possession of a valid credit/debit card issued by a licensed bank, with the authority to use it, and is acceptable by us for payment.

You will need to register an account to use some of our services on the site. By registering an account with us, you agree and guarantee to provide personal and account information that is true, current, valid, complete, accurate and complete in all respects. You also agree to promptly update your account information when necessary so that we can fulfill your order(s) and/or contact you as needed. Please see our Privacy Policy for more information on how we use your personal information. By registering an account with us, you agree to be held responsible for the safekeeping of your account information, password and for all activities conducted through your account. If you feel or suspect that the security of your account has been compromised or if there is unauthorized use of your account, please contact us immediately.

All orders will be charged in Hong Kong Dollars (HKD). For your convenience, our site features a currency converter to help you approximate the HKD value in your local currency. Prices displayed in currencies other than HKD are for reference only. For customers whose payment methods are not denominated in HKD; your issuing bank or card issuer will calculate the final charge in your currency in accordance with the daily exchange rate on the day the transaction is processed. Please note that the final debited amount reflected in your bank statement may vary base on the exchange rate on the day of purchase and/or bank fees.

Prices of our products are subject to change without notice. We reserve the right at any time to modify or discontinue our services without notice at any time. We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of our services. All applicable custom fees, taxes and duties are the sole responsibility of the customer. If you are required to pay import tax and/or custom duties, you will be notified by the courier service before your order is released to you. We advise you to contact your local customs authority to determine the import tax cost of your order prior to placing your order with us.

We reserve the right to refuse any order(s) that is placed with us for payment, shipping restrictions, eligibility to purchase, inventory and/or any reasons linked to suspicious and illegal activity. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change or cancel your order, we may attempt to notify you by contacting the email and/or phone number provided when you placed the order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Once you submit an order, you will receive an email confirmation that we have received your order details. Please note that this is not a confirmation that we have accepted your order. Once your order has been processed and accepted, you will receive a confirmation of the dispatch of your goods with the tracking number. Our online payment gateway is PayPal, which allows us to accept payments made by Visa, MasterCard, American Express, Union Pay credit cards and PayPal accounts.  By placing an order using one of the above credit/debit card payment methods, you confirm that the credit/debit card(s) used is yours or you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to us, we will not be liable for non-delivery.

For credit/debit card payments, payment will be charged immediately when the order is place.  In the event your order is cancelled, your transaction with us will also be cancelled without any charges.  Placing an order with us implies that you authorize Très Jolee to process a charge(s) on your credit/debit card in the amount of the total price of your order. You also expressly authorize us to use personal information provided by you to perform appropriate anti-fraud checks and also to, when necessary, transmit or obtain information about you to or from third parties including but not limited to, credit reference or fraud prevention agencies, who may keep a record of your information. Please refer to our Privacy Policy for further information about how we use your personal information.

Upon acceptance of your order, we aim to dispatch your order within 2 business days. Once your order has been dispatched, we will email you the tracking number of your package together with an expected delivery time. We do our best to meet these timelines but do not guarantee and will not be liable if the timeline is not met.

You are required to sign for your delivery. If the signed recipient of the delivery is not the original purchaser, the company will not be liable for a lost or missing order that has been signed for at the designated address in your order.  Should a product be faulty upon receipt of your order, please contact us immediately to start the refund process. An item is deemed faulty only if you received it in imperfect condition. Once we have received and inspected the returned faulty product(s), we will refund you the total cost of the good(s) minus original shipping and handling costs. If you used, altered or repair the shoes – the item is not qualified for refund. We do not consider wear and tear to be a fault. Our leather goods are made from 100% Italian leather, which means slight variations in the color and/or texture are considered normal and therefore is not faulty. Refunds will only be accepted if the product is returned in an absolute unused, unaltered, unmarked condition and in its original packaging.

Please refer to our Delivery and Returns policy for more details.

Any failure to comply with the Terms of Use can result in the termination of your account. Très Jolee reserves the right to terminate or take action against you for unlawful activities. The failure of us to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. The policies posted by us on this site in respect to the goods and services offered by us, constitutes the entire agreement and understanding between you and us, and governs your use of our site, suspending any prior or contemporaneous agreements, communications and proposal (oral or written). In our sole judgment, if you fail, or we suspect that you have breached, violate or fail to comply with any policies, the company reserves the right to deny you access to our goods and services, terminate your account and cancel any accepted/pending orders at any time without notice. In this situation, you will remain liable for all amounts due up to and including the date of termination.

The content included on this Site is provided on an “as is” basis. Très Jolee does not give any other warranty, express or implied, or make any representation including without limitation that the content included in this site is complete or accurate or up to date. We reserve the right in its sole discretion and without any obligation or notice requirement to change, alter or edit content included in this site. We do not guarantee, represent or warrant that your use of our site will be uninterrupted, timely, or error-free; or that the site and/or the servers that make it available are free of viruses or other harmful components. We advice that you have anti-virus software installed for better protection. Très Jolee will not be liable for any damages (including without limitation for loss of profits, loss of business or of anticipated savings, loss of goodwill, loss of reputation, loss or corruption of data or for any type of special, indirect, incidental or consequential loss or damage) whether arising out of your use or delay or inability to use this site, its content and/or product purchased from this site. Très Jolee does not take responsibility for any event that is outside the reasonable control nor for any consequential loss arising from such an event.

You agree to indemnify, defend and hold harmless Très Jolee and our partners, affiliates, officers, directors, agents, contractors, service providers, suppliers, interns, employees, harmless from any claim or demand, including reasonable attorney’s fees made by any third party due to or arising out of your breach of the Terms of Use or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

All our policies shall be governed by and interpreted in accordance with Hong Kong SAR law. The courts of Hong Kong SAR will have exclusive jurisdiction to hear all disputes arising in connection with these conditions.